Terms of Purchase

These terms govern all purchases made via the official website of SyncSols Private Limited. By placing an order, you acknowledge that you have read, understood, and agreed to the following terms and conditions.

1. Payment

1.1 All payments for products available through our website must be made in full at the time of purchase.

1.2 Prices listed on our website are in INR (Indian Rupees) and are exclusive of applicable taxes and shipping charges, unless expressly stated otherwise.

2. Shipping

2.1 We offer shipping across India for all online orders, unless explicitly stated otherwise on the product page.

2.2 Shipping costs are dynamically calculated based on parameters such as destination, weight, and dimensions. These charges are visible at checkout.

2.3 We aim to process and dispatch orders within 3 business days from the date of confirmed payment. Processing times may vary during public holidays, peak seasons, or due to logistical constraints.

2.4 Upon dispatch, customers will receive a shipping confirmation email with tracking details. Please ensure accurate and current contact information is provided at checkout to avoid notification failures.

2.5 SyncSols Private Limited is not liable for delays due to shipping carriers, customs clearance, or force majeure events.

3. Exchange Policy

3.1 We do not accept returns under any circumstances. However, exchanges are permitted strictly under the following conditions:

The item is defective, damaged on arrival, or not as ordered.
A mandatory open box video (clearly showing the unboxing process) is submitted as proof within 7 calendar days of delivery.

3.2 Exchange requests without an open box video will not be accepted.

3.3 If the issue is validated, customers will receive an Exchange Authorization Number (EAN) with instructions for returning the item.

3.4 All original packaging, labels, accessories, and documentation must be included for the exchange to be processed.

3.5 SyncSols will cover return shipping costs only if the error is on our part. For other cases, the customer is responsible for all logistics.

4. Order Cancellation

4.1 Orders can be canceled only before shipment. Once an order is dispatched, cancellation is no longer possible.

4.2 To request a cancellation, please contact our support team at support@syncsols.com, quoting your order number. Cancellation requests will be validated against the shipment status.

5. General Terms

5.1 SyncSols Private Limited reserves the right to amend or revise these terms at any time. Any changes will be effective immediately upon being published on our website.

5.2 Customer information collected during the purchase process is used solely for order processing and will be handled per our Privacy Policy.

5.3 By placing an order, you agree to be bound by the above terms and any future revisions posted on our website.

Need Assistance?

For support, queries, or clarifications, please contact:

SyncSols Private Limited
📧 Email: support@syncsols.com
📞 Phone: +91 9600286878
🌐 Website: www.syncsols.com

Privacy Policy

Last Updated: 21-08-2023

SyncSols Private Limited is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By accessing our website or using our services, you consent to the practices described in this Privacy Policy.

Information We Collect:

We may collect certain information from you when you interact with our website or use our services, including:

- Personal information such as your name, email address, phone number, and postal address.

- Demographic information such as your age, gender, and preferences.

- Usage data, including information about how you navigate and interact with our website.

- Payment information, if you make a purchase through our website.

How We Use Your Information:

We may use the information we collect for various purposes, including:

- Providing and maintaining our services.

- Personalizing your experience and delivering content relevant to your interests.

- Processing transactions and sending transaction-related communications.

- Improving our website and services through analysis of usage patterns and user feedback.

- Communicating with you about updates, offers, promotions, and other news.

- Responding to your inquiries and providing customer support.

- Complying with legal obligations and enforcing our terms of service.

Cookies and Tracking Technologies:

We may use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our website. These technologies help us enhance your user experience, analyze usage patterns, and tailor content to your preferences. You can control the use of cookies through your browser settings.

Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Data Security:

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices:

You have the right to:

- Access, update, or delete your personal information.

- Opt out of receiving promotional emails by using the unsubscribe link provided in the email.

- Set your browser to refuse cookies or be notified when cookies are being sent.

Children's Privacy:

Our services are not intended for individuals under the age of 6. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us to have the information removed.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be effective upon posting the updated policy on our website.

If you have questions about this Privacy Policy or wish to exercise your rights related to your personal information, please contact us at support@syncsols.com.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.